Quality Policy

The organization TRÁNSITOS Y ADUANAS PALMA S.L. is a recognised Customs agency with full service in activities related to transport of goods by air, sea and land, and has been fully established in Mallorca since 1993. Thanks to its Customer Service and adequate management of services, it has acquired broad experience, which translates into solvency (economic), efficiency (use of resources and time), sustainability (environmental and economical in order to encourage reinvestment in improvements) and reliability (work commitment, legal compliance, complaint resolution,…) in order to take care of the clients requirements, based on the following quality premises:


Discipline, order and a permanent relationship based on the adequacy of service according to the changing needs and honesty in communication.


We work with the highest quality in the services entrusted to us, through a good working environment and the involvement of all the company’s staff and the collaborators who work on our name.


Knowing our clients, exceeding their service expectations and permanent needs, encouraging the maximum involvement of all members of the organization, in continuous training and management through processes.


We do right by our clients with the requirements expressed by them, in the legal and regulatory compliance established by national and international regulatory bodies, as well as those defined in our quality management system.

Continuous imporovement

In the performance of our processes, the adequacy of our suppliers and attending to the satisfaction of our customers, Knowing their needs fullyand offering the most appropriate solutions by constantly seeking improvements in our services.
Through this line of work, Tránsitos y Aduanas Palma S.L. is positioning itself as a provider of activities related to the transport of goods in any field.

Our vision is to strengthen alliances and to be able to position ourselves prominently in the commercial and private market in Spain.

The immediate future of our organization is determined by offering demanding quality services, minimising the Traffic goods global impact and being very committed to possible alternatives in order to be able to respond to the client’s priority needs at all times.

General Manager

Pedro Pol